Returns and Exchanges Policy
At CAFFÈ BARBARO, we want you to be completely satisfied with your purchase. Our Returns and Exchanges Policy is designed to provide clarity and ensure a smooth process for handling returns or exchanges.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Timeframe for Returns:
You have 7 days from the date of delivery to initiate a return or exchange. After this period, we may not be able to process your request.
How to Initiate a Return:
To initiate a return or exchange, please contact our customer support team at firstname.lastname@example.org with your order number and details of the item you wish to return or exchange.
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received by us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, a refund will be processed to your original method of payment within 3-5 business days.
If you need to exchange an item, please contact our customer support team. Exchanges are subject to product availability.
Items Not Eligible for Return:
Certain items are non-returnable, including perishable goods such as coffee beans. We only accept returns for items that are in their original condition and packaging.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to proceed and may request supporting documentation, such as photos of the damaged item.
Cancellation of Orders:
Once an order has been processed, it cannot be canceled. If you wish to return the item, please follow the instructions in this policy.
If you have any questions or concerns about our Returns and Exchanges Policy, please contact our customer support team at email@example.com
Thank you for choosing CAFFÈ BARBARO. We appreciate your understanding and cooperation with our returns and exchanges process.